Booking Information & Venue Policies

 Refund & Rescheduling Policy 

 At The Lookout Sand Canyon, we offer a fair and simple refund policy. If you cancel more than 30 days before your event, you'll receive a full refund minus a 10% admin fee. Cancellations made 14–30 days before the event will receive a 50% refund. Cancellations less than 14 days before the event are non-refundable. You may reschedule once, up to 14 days before your event, based on availability, and the new date must be within 6 months. In case of unexpected events like natural disasters or emergencies, we’ll issue a credit valid for 12 months. No-shows or same-day cancellations are non-refundable. Refunds will be returned to the original payment method within 7–10 business days. 

Cleaning Fee Information

 Please note that the cleaning fee is not included in your booking and will be added at the end of your reservation. Amenities may also be added to your booking (see the Packages tab for details).

Chill & Play Package: $50 cleaning fee
Social Package: $100 cleaning fee
Celebration Package: $150 cleaning fee
Grand Celebration Package: $200 cleaning fee

 If you choose to add the indoor suite/living area, the cleaning fee is already included.
If you choose to book the extra bedroom, a $150 cleaning fee will also apply.

 Event Insurance

To ensure a safe and worry-free experience, special event liability insurance is included with your booking at The Lookout at Sand Canyon. The policy will be issued in your name, with The Lookout Sand Canyon listed as an additional insured. This coverage is provided at no extra cost and helps protect both you and the venue, giving everyone peace of mind to fully enjoy the celebration.

Please note: Insurance is provided through a third-party carrier and applies only to the booked event date(s). Coverage terms are set by the provider. Guests are encouraged to review the policy details to ensure it meets their event needs.